Is Okay to Have Question.
Chill, We're All Humans~
Pillow Bun FAQs
1. Why don't you have any physical store to test the pillow?
Because we want you to spend 60 days to test in bed, not just 60 seconds to decide at a physical store. Grab the bun now for free delivery to your door steps!
2. What do you do with the returned pillows?
We donate all returned Noctor Pillow Bun to our charity partners. Simply rest assured that the returned pillows are never resold.
3. Can the pillow core be washed or exposed to sunlight?
To prevent any chemically damages to the pillow core, better DON'T. Just leave it at a ventilated place if needed! Besides, the pillowcase & knit fabric are recommended to wash frequently~
4. Do you guys offer any instalment plans?
Cheers to you & chill for your wallet! Now you can pay with Atome for 3 month 0% interest instalment plan from just RM122.67 / month!
5. Is the 60 night free trial for real?
Definitely REAL and we have a longer period than the 30-day free trial on the market! Returns it and get full refund if you have doubt with The Pillow Bun! T&C apply.
6. Will the pillow be way too soft or too hard?
"Soft when hugging yet surprisingly supportive when laying down!" - This is the most reviews we have received so far！
7. How long does shipping take?
Please allow 3-5 working days for your order to be shipped to you. Rest assured that our team is working around the clock so you can get your Pillow Bun as soon as possible.
Buttery Soft Pillowcase FAQs
1. Can the case be washed by machine or exposed to sunlight?
You are recommended to wash with a laundry bag if you pass this missions to washing machine, and just dry it at ventilated place, maximun 4 hours of directly sunlight if needed~
2. How often should I wash my pillowcase?
It is best to wash it once a week / once every 2 weeks to make sure it is sleepilicious as always! Don't drag it up to a year~
3. Do you guys offer any instalment plans for case too?
Cheers to you & your wallet! Now you can pay with Atome for a 3 month 0% interest installment plan for just RM19.33 per month!
4. Can this pillowcase be used on other pillows?
Nope, this pillowcase was uniquely designed & tailor-made for the pillow bun, which perfectly follows the pillow's shape to prevent gaps / stuffiness! For this reason, we are never meant to be together with other pillows~
5. How should I wash this pillowcase?
Please follow these steps on your laundry day!
Wash it by hand; rub it gently without a laundry brush!
If machine washing is needed, do it with a laundry bag!
Natural cotton fibres sometimes start pilling as you use them over the years. To minimize the pilling, avoid fabric softeners and putting clothing with zips or rough fabrics in the same wash cycle!
If needed, only use bleach on the white side of the pillowcase!
Wash cold! Iron on low! Tumble dry on low!
Do these pillowcase get wrinkle & shrinking?
Cotton is a natural fibre, and natural fibres tend to wrinkle. We did not treat these sheets with anti-wrinkle chemicals because we think that having no chemicals on your skin is more important! Besides, here are some tips to minimize the wrinkles:
Hang them to air-dry after laundry to ensure the fabric dries straight and minimize wrinkles.
If you are using a dryer, take them out of the dryer 10 minutes before the drying cycle ends, lay them flat/hang them on a line to air-dry.
6. What if I left any stains on it?
You may use liquid detergent and gently rub it on the stain, soak it for 1 hour, then wash it off~
7. How long does shipping take?
Please allow 3-5 working days for your order to be shipped to you. Rest assured that our team is working around the clock so you can get your Pillow Bun as soon as possible.
