Warranty

Pillow Bun:

1-year pillow core limited warranty:

Noctor Pillow Bun are covered by a 1-years limited pillow core warranty, from the date of delivery and collection. This warranty is not transferable and covers only the original purchaser who continues to be the owner of the product.

This warranty covers:

  • Defect of a structural or manufacturing nature, including physical flaws in pillow causing the foam materials to split or crack, despite normal usage and proper handling.
  • Deteriorating results in a visible indentation or sag of 50mm or more significant when no weight is applied on to the pillow.
  • Noctor Pillow Bun is covered by a 1-year warranty from the date of delivery or collection.

This Warranty does not cover when:

  • Individual comfort preferences such a firmness, texture and feel.
  • Physical abuse and improper use such as a prolonged sitting on the pillow, standing or jumping on the pillow resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, stains, soiling.
  • Deformity or damage to the pillow caused by improper washing, drying or high temperature treatment.
  • Abnormal or non domestic use of the pillow.
  • Odour (some of the pillow can have a natural odour).
  • Minor manufacturing discrepancies or cosmetic flaws.
  • Pillow dimensions within the accepted tolerance of +/- 2 cm on the quoted size
  • Usage outside Malaysia & Singapore.
  • The Tencel cover & zip.
  • Pillow keeps unboxed or unwrapped after 1 month from the delivery date.

Some Imperfectly Perfections :)

  • All of our high-density memory foam pillows are new and have been verified with our strict guidelines, to assure they are certified for use. They may be small holes or have small imperfections, due to the nature of the foam and the human made manufacturing process.
  • These imperfections in the high-density memory foam pillows are normal, just like a knot on a piece of wood, or a scar on a piece of fine leather. Most importantly, they do not interfere with the comfort of the pillow.

Warranty claims:

Once warranty claims are accepted, item must be sent back to Noctor within 14 days. Otherwise warranty claim will be denied and warranty period will be terminated.

Buttery Soft Case:

Noctor Buttery Soft Case do not come with any warranty as all pillowcases do go through rigorous checking before being shipped. Therefore, if there is any defect appeal, it will be suspected as human-cause damage.

Sleepsoning Pillow Mist:

Noctor Sleepsoning Pillow Mist do not come with any warranty as all pillowcases do go through rigorous checking before being shipped. Therefore, if there is any defect appeal, it will be suspected as human-cause damage.

Socks Roll:

Noctor Socks Roll do not come with any warranty as all pillowcases do go through rigorous checking before being shipped. Therefore, if there is any defect appeal, it will be suspected as human-cause damage.