Shipping policy

Shipping & Delivery:

Noctor delivers to Peninsular Malaysia for free via a third-party delivery service through an arm's length agreement. In purchasing our product, you agree to the delivery conditions as below:

  • Our promise is we deliver our products in 2-4 working days in Klang Valley, 4-6 working days outside Klang Valley, and 7-14 working days in East Malaysia.
  • The delivery date can be scheduled based on case-to-case basis with a minimum of 5 days of advance notice.
  • Delivery time is subject to our third-party delivery partner's and cannot be scheduled.
  • The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame, however, as the deliveries are made by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.
  • Purchases made on Noctor are shipped to customers for free within the above-mentioned delivery time frame.
  • Any additional costs to Noctor such as and not limited to on-demand delivery or return pick-up requests on a specific time and date will be charged to the customer in case of a return and deducted from the refund amount.
  • If you are not able to accept delivery, you must advise Noctor before a delivery is attempted.
  • If the delivery is scheduled and you are not at home during the determined time, we reserve the right to charge an amount as compensation fee if the pillow will be returned.
  • Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner, and not Noctor. Our third-party delivery partner will usually contact customers after their purchase to arrange the delivery but this is wholly subject to them, and not Noctor.
  • Noctor is not responsible for loss of items once delivered to the shipping address.

IMPORTANT NOTE FOR EAST MALAYSIA SHIPPING: Deliveries to East Malaysia will take 7 - 14 business days when the item is in stock and we charge a shipping fee based on product's weight. Non of the shipping fee needed for any order but a logistics fee will be added on each item for returns from East Malaysia.